Privacy Policy

Privacy Policy

Privacy Policy

66BHP respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, protect and share information when you use our website, place an order, contact support or interact with our services.

Effective Date: 27-02-2025
Website Orders
Customer Support
India
This Privacy Policy applies to www.66bhp.com, operated by LRL Motors Pvt Ltd under the 66BHP brand. By using our website or placing an order, you acknowledge that you have read and understood this policy.

1. Scope

This policy covers information collected through our website, checkout, customer support, service requests, warranty support, returns, refunds and related communications. Third-party websites, payment gateways, courier partners and social platforms may follow their own privacy policies.

2. Information We Collect

  • Personal details: name, email, phone number, shipping address and billing address.
  • Order details: products purchased, returns, refunds, warranty requests and support history.
  • Payment details: transaction status and payment reference. Full card or UPI credentials are handled by secure payment gateways.
  • Technical data: device, browser, IP address, pages visited and cookie-based usage information.

3. How We Use Your Information

  • To process orders, confirm payments, ship products and provide delivery updates.
  • To manage returns, refunds, warranty support and customer service requests.
  • To improve website performance, product selection, shopping experience and support quality.
  • To send order-related communication, service alerts and important policy updates.
  • To send offers, promotions or marketing updates where permitted. You can opt out anytime.
  • To prevent fraud, protect our website, enforce our policies and comply with legal obligations.
We do not sell personal information. Data is used only for legitimate business, service, support, compliance and improvement purposes.

4. Sharing of Information

We may share necessary information only with trusted service providers required to complete your order or support request.

  • Payment processors for payment verification and transaction confirmation.
  • Courier and logistics partners for shipping and delivery.
  • Technology providers for website hosting, analytics, customer support and communication tools.
  • Legal or compliance authorities when required by applicable law or court order.

5. Cookies & Tracking

We use cookies and similar technologies to enable cart, checkout, login, analytics, website performance and content relevance. You can disable cookies from your browser settings, but some website features may not work correctly.

6. Data Security

We use reasonable technical and organisational measures to protect your information from unauthorised access, misuse, loss or disclosure. However, no online service can be guaranteed 100% secure, so customers should also protect their account credentials.

7. Data Retention

We retain information only as long as required for order fulfilment, customer support, warranty handling, business records, tax, accounting and legal compliance. When information is no longer required, we take reasonable steps to delete or anonymise it.

8. Your Rights & Choices

  • You may update account information where account access is available.
  • You may request access to your personal information and how it is used.
  • You may request correction of inaccurate or incomplete information.
  • You may opt out of promotional communication where an unsubscribe option is available.
  • You may request deletion of account data, subject to legal, tax, warranty and record-keeping requirements.

9. Children’s Privacy

Our website is intended for a general audience and is not directed towards children. If you believe a child has provided personal information to us, please contact our support team so we can take appropriate action.

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised effective date. Continued use of the website after an update means you accept the revised policy.

11. Governing Law & Dispute Resolution

  • This Privacy Policy is governed by the laws of India.
  • Courts in Kochi, Kerala shall have jurisdiction for matters arising from this policy.
  • Where applicable, disputes may be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996.

Contact 66BHP

For privacy-related questions, data requests or support concerns, please contact:

66BHP Customer Support
Email: support@lrlmotors.com
Phone: 9539330000
Address: LRL Motors Pvt Ltd, NH Bypass, Kumbalam, Kochi, Kerala - 682506

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